Refund policy
Returns & Refunds
We want you to love what you ordered. If something isn't right, here's exactly how it works.
You have 30 days
You have 30 days from the day your order is delivered to request a return. To be accepted, the item must come back unworn, unwashed, undamaged, with all original tags still attached and in its original packaging.
Opening the parcel and trying an item on over your own clothes is completely fine — that's the only way to know if it fits. What we can't accept is an item that has been worn out of the house, washed, altered, scented, or returned without its tags.
Hygiene-sealed items cannot be returned once opened
For health and hygiene reasons, the following are sold with a hygiene seal and cannot be returned or exchanged once that seal is broken:
- Swimwear and swim shorts
- Bodysuits and intimate apparel
- Any item marked "hygiene sealed" on its product page
If the hygiene seal is still intact, these items can be returned under the normal 30-day terms above.
Who pays for return shipping
Changed your mind, wrong size, didn't suit you: return shipping is at your cost. You can either send the item back yourself with a carrier of your choice, or pay a flat $20 return shipping fee and we'll email you a prepaid label. The return is authorised once that is arranged. Original shipping charges are not refunded.
Faulty, damaged, or not what you ordered: we cover everything. You'll get a full refund or a replacement, including shipping both ways, and you pay nothing. Send us a photo and we'll sort it out — no argument.
How to start a return
Email tunacivelek38@gmail.com with your order number and what's wrong. We'll reply within 24 hours with the return address and instructions.
Please don't send anything back before contacting us — parcels sent without an approved return can't be processed.
Inspect your order on arrival
Check your parcel as soon as it arrives. If an item is defective, damaged, or incorrect, tell us straight away so we can fix it quickly.
Refunds
Once we receive and inspect your return, we'll email you to confirm whether it's approved. Approved refunds go back to your original payment method within 10 business days. Depending on your bank, it can take a few extra days to appear on your statement.
If your order hasn't arrived yet
Delivery takes 2–3 weeks within the United States and 3–5 weeks internationally, and every order ships with tracking. If your tracking hasn't moved or your parcel is late beyond those windows, email us before opening a dispute — we will always make it right.
UK and EU customers
If you're shopping from the UK or the EU, you also have a statutory 14-day right to cancel your order from the day it's delivered, without giving a reason. You cover the direct cost of returning the goods. The hygiene-seal exception above still applies. To cancel, email us at the address above.
Shipping
Shipping is free on all orders within the United States. International shipping is a flat $14.90.