Refund policy

Returns & Refunds

We want you to love what you ordered. If something isn't right, here's exactly how it works.

Baby clothing returns

We do not accept returns of baby clothing for hygiene reasons, as returned products cannot be resold.

Who pays for return shipping

Faulty, damaged, or not what you ordered: we cover everything. You'll get a full refund or a replacement, including shipping both ways, and you pay nothing. Send us a photo and we'll sort it out — no argument.

How to start a return

Email tunacivelek38@gmail.com with your order number and what's wrong. We'll reply within 24 hours with the return address and instructions.

Please don't send anything back before contacting us — parcels sent without an approved return can't be processed.

Inspect your order on arrival

Check your parcel as soon as it arrives. If an item is defective, damaged, or incorrect, tell us straight away so we can fix it quickly.

Refunds

Once we receive and inspect your return, we'll email you to confirm whether it's approved. Approved refunds go back to your original payment method within 10 business days. Depending on your bank, it can take a few extra days to appear on your statement.

If your order hasn't arrived yet

Delivery takes 2–3 weeks within the United States and 3–5 weeks internationally, and every order ships with tracking. If your tracking hasn't moved or your parcel is late beyond those windows, email us before opening a dispute — we will always make it right.

UK and EU customers

If you're shopping from the UK or the EU, you also have a statutory 14-day right to cancel your order from the day it's delivered, without giving a reason. You cover the direct cost of returning the goods. To cancel, email us at the address above.